Notification to Our Patients and Community

Patient Complaint/Grievance Process

Our mission is to make a positive difference through outstanding healthcare and service—every life, every moment, every day. If at any time you have a concern about patient care or safety please direct your concern to the Manager or Director over the area. If it is not resolved you may contact the Administrator over the area where the concern originated.

Filing a Complaint

In addition to the organization’s complaint process, any person may file a complaint about a health care facility to:
Illinois Department of Public Health at 1-800-252-4343
Medicare Beneficiary Help Line at 1-800-647-8089
Joint Commission for the Accreditation of Health Organization at 1-800-994-6610 or email: complaint@jointcommission.org